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Sub-Auditor Field Operations & Tickets

Conduct delegated audit verifications, manage tickets, inspect systemic issues, and track notifications.

1. My Audits Queue​

The My Audits tab lists all active audit files where checklist items have been delegated to your account:

  1. Open My Audits from the Sub-Auditor workspace.
  2. Select target cooperative.
  3. Open delegated checklist categories (e.g. Member Identity Inspection, Share Nominal Value Verification).
  4. Perform document verification and mark items as Verified (Pass) or Discrepancy (Fail).

2. Tickets & Discrepancy Workflows​

When a delegated document or record fails verification:

  1. Click Raise Discrepancy Ticket.
  2. Select appropriate level (L1 or L2 for direct handling; L3–L5 for escalation).
  3. Provide explicit feedback describing why the submitted file is insufficient.
  4. Track Coop-Admin re-submissions.

3. Issues Oversight​

Inspect systemic issues affecting assigned audit files (aligned with Org Admin and Lead Auditor issue tracking):

  • View active compliance directives issued by lead auditors.
  • Attach verification notes to open issue tickets.

4. Notifications Engine​

Sub-Auditors receive automated notifications for:

  • New Delegated Checklists: Notification when a primary Auditor assigns new audit checklist items.
  • Coop-Admin Document Uploads: Immediate alert when a client coop responds to a logged L1/L2 ticket.
  • Auditor Feedback: Alerts when lead auditors review or approve your submitted verification notes.